Good old fashioned advice, take a spoonful.
The other day I was out grocery shopping, and I saw a sweet deal on my favorite soda. I go through the stuff like most people go through water, so I jumped on it. When I got to the counter it didn’t ring up correctly, and I brought it to the clerk’s attention. He said it would ring properly after the sale finished, but it didn’t so I brought it to his attention again. Long story short, the soda was mislabeled. I had to go through a bit of a song and dance, but I got my money back (and the soda too!), which was pretty nice.
The experience reminded me that I’ve had plenty to say in the past about bad customer service, but having been on both sides of the retail counter plenty of times, I’ve also seen plenty of bad customers. While the retail experience has…
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